Request account and data deletion
Send the request from the email associated with your Code Realms account. Include the account email and display name. Do not send your password.
Request account deletionYou do not need to reinstall the app. If you have a Google Play subscription, cancel it separately in Google Play; deleting the account does not cancel store billing.
JSO Labs · jsolabs@hotmail.com
1. Overview
You can request deletion of personal data we hold about you, subject to legal exceptions. Deleting data may limit or end your ability to use the App.
2. How to submit a request
Use the prominent email button above without reinstalling the App, or use Delete account in the App profile settings. Send the request from the account email and include your display name. Never send your password.
3. Verification
To protect your account, we may ask you to confirm your identity (for example by signed-in session or email verification) before processing a deletion request.
4. Timeline
We aim to respond within a reasonable period and in line with applicable law (for example, within 30 days for many requests, subject to extension where complexity requires it). We will confirm when deletion is completed or explain any delay.
5. What we delete
We delete or anonymize personal data that is no longer needed, including profile and learning progress tied to your account, unless an exception applies. Some data may be retained in encrypted backups for a limited time until overwritten.
6. Exceptions
We may retain certain information where required by law, for fraud prevention, to resolve disputes, or to enforce our agreements. Aggregated or de-identified data that does not identify you may be retained.
7. Account deletion
Account deletion removes the Code Realms sign-in account and associated profile, profile photo, learning progress, and identifiable league data, subject to the exceptions above. Google Play subscriptions must be cancelled separately in Google Play. Contact JSO Labs at jsolabs@hotmail.com for help.